Assuring that timely attention is given to each detail of every contract is very important to Diane. Assistance in tending to these details - like obtaining tax, utility, and other essential information during the listing period, tracking closely the progress of ongoing loan applications, and scheduling inspections, appraisals, closing and repairs, if needed - allows more time for Diane to show and market your home and negotiate, sell, and close your contract.

Kathy has been an integral part of Diane's team since March of 1997. She brings more than 27 years of professional administrative support and customer service experience with mortgage and banking companies to Diane's team. Her thorough and efficient work habits are crucial to each transaction. We think you will find her customer-service orientation and outgoing, cheerful nature a pleasure to work with. Kathy shares Diane's commitment to your satisfaction.

As Client Care/Transactions Manager, Kathy:

Maintains control over the scores of details in scheduling appraisals, inspections, maintenance appointments, etc. and closings to match everyone's schedules, and

keeps a detailed paper trail on each transaction including loan progress and maintains a calendar of all contractual deadlines to be sure that they are met.